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Frequently Asked Questions
What does the price include?
Shuttle Service – These are priced per person. You pay for a seat on the shuttle bus which you share with other passengers travelling to resorts in the same area.
Private Transfer – These are priced per vehicle and offer a direct service to your destination.
Is there a charge for Infants?
Infants travel free. However if parents are not bringing their own child seats, then there is a charge of £5 each way for the transport company to provide one. Child seats must be booked in advance.
How do I make a reservation?
Complete you’re booking details in the system and these are then sent electronically to our supplier who will then confirm the transfer with the information you have supplied. Please note it is your responsibility to check that we have all the correct details for your booking.
When do I receive my voucher?
Your voucher will be sent electronically by the supplier on confirmation of your booking. Please ensure that you check your voucher carefully to ensure that all the details are correct. Please notify us immediately of any errors as we can not be held responsible for any failures in service due to incorrect information supplied at time of booking.
Paying Online, Are my Credit/Debit card details safe?
Yes our payment processed through our online payment system. Your details are 100% safe and will never be passed on to third parties.
How do I locate my driver/transport?
On confirmation of your booking you will be sent a voucher which has clear instructions on how to locate your driver/transport. Please ensure you have a copy of your voucher with you.
What time will I be collected for my return transfer?
Due to our suppliers having different pick up time confirmation policies, your confirmed collection time will be confirmed to you as per the instructions given to you on your voucher. Should you need to contact our local agent whilst in resort please use the contact number supplied on your voucher.
I can’t locate my driver/transport?
Please call our emergency helpline where an English speaking representative will be happy to help you. This number can be found printed on your voucher. Failure to do this may result in any claim being invalid.
How much luggage can I take?
Please note there is a maximum of one standard size suitcase and one item of hand luggage per person (with the exception of infant prams). Customers travelling with more than this allocation must advise us in advance and a supplement will be applied by the transport company.
Do I need to tip the driver?
The price paid for your transport does not include gratuities. It is entirely at your discretion if you tip the driver.
How long do I have to wait for my Shuttle transport?
The supplier will try to keep waiting times to a minimum, however please note that the maximum waiting time for shuttle service is one hour.
What happens if my flight is changed or delayed?
Should your airline change your flights in any way please contact us immediately to amend your transfers. Any changes to your flight times made on the date of travel should be notified to our local agent via the local contact numbers on your voucher.
Can I amend my booking?
Flight time amendments can be made via our UK office up to two working days prior to travel.
Can I cancel my booking?
Cancellations can be made up until 2 working days prior to travel however cancellations made within this time are non-refundable. Cancellations made prior to this period may be subject to an administration charge.
How do I register a complaint?
All complaints must be registered in writing and received by RubyBlue Skies within 28 days of the date of your return journey. Complaints received after such time will not be accepted.
Please note complaints that arise due to failure to travel with your booking voucher, failure to reconfirm your return transfers, incorrect information being supplied will not be considered.
Our supplier operates a non smoking policy in all vehicles